🎯 Current Cafe Casino Welcome Bonus Codes
Cafe Casino's welcome bonus package is one of the most generous in the online casino industry, offering up to $5,000 in bonus funds across your first five deposits. Each deposit has its own bonus code and specific terms to maximize your playing bankroll.
🔥 Complete Welcome Bonus Codes (2025)
First Deposit Bonus
MOST POPULAR- • Bonus Code: CAFE250
- • Match Percentage: 250%
- • Maximum Bonus: $1,500
- • Minimum Deposit: $25
- • Wagering: 40x (bonus + deposit)
- • Time Limit: 14 days
- • Max Bet: $10 per spin
- • Games: Slots only
Example: Deposit $100, get $250 bonus = $350 to play with
Second Deposit Bonus - Maximum Value
- • Bonus Code: CAFE300 (email provided)
- • Match Percentage: 300%
- • Maximum Bonus: $1,500
- • Minimum Deposit: $25
- • Wagering: 40x (bonus + deposit)
- • Time Limit: 14 days
- • Max Bet: $10 per spin
- • Availability: Within 7 days of first deposit
Deposits 3-5: Completion Bonuses
| Deposit | Code | Match % | Max Bonus |
|---|---|---|---|
| 3rd Deposit | CAFE250B | 250% | $750 |
| 4th Deposit | CAFE200 | 200% | $750 |
| 5th Deposit | CAFE180 | 180% | $500 |
⚠️ Important Code Usage Notes:
- • Codes must be entered before making your deposit
- • Each code can only be used once per account
- • Codes for deposits 2-5 are provided via email after previous deposit
- • All codes have the same 40x wagering requirement
- • Missing a code means you forfeit that specific bonus
📊 Total Package Value Calculation
Maximum Bonus Scenario:
| Deposit | Your Deposit | Bonus Amount | Playing Balance |
|---|---|---|---|
| 1st (250%) | $600 | $1,500 | $2,100 |
| 2nd (300%) | $500 | $1,500 | $2,000 |
| 3rd (250%) | $300 | $750 | $1,050 |
| 4th (200%) | $375 | $750 | $1,125 |
| 5th (180%) | $278 | $500 | $778 |
| TOTALS | $2,053 | $5,000 | $7,053 |
Total Investment: $2,053 | Total Bonus Value: $5,000 | Combined Playing Power: $7,053
📋 Step-by-Step Guide to Claiming Your Welcome Bonus
Claiming your Cafe Casino welcome bonus is straightforward when you follow the correct sequence. Missing any step can result in forfeiting your bonus, so attention to detail is crucial.
Complete Claiming Process
1
Account Registration
- • Visit the official Cafe Casino website
- • Click "Sign Up" or "Join Now" button
- • Fill out the registration form completely and accurately
- • Use a valid email address you can access
- • Create a strong password (8+ characters with numbers and symbols)
- • Provide accurate personal information (name, date of birth, address)
- • Accept terms and conditions after reading them
Important: Use accurate information - identity verification is required for withdrawals
2
Account Verification
- • Check your email for the verification message
- • Click the verification link within 24 hours
- • Log into your account to confirm activation
- • Complete phone verification if prompted
- • Upload identity documents if requested early
3
Navigate to Cashier
- • Log into your Cafe Casino account
- • Click on "Cashier" or "Banking" in the main menu
- • Select "Deposit" or "Add Funds"
- • Look for the "Coupon Code" or "Promo Code" field
4
Enter Bonus Code (CRITICAL STEP)
- • MUST enter code BEFORE making deposit
- • Type: CAFE250 (for first deposit)
- • Check for typos - codes are case-sensitive
- • Click "Apply" or "Redeem" to activate the code
- • Confirm the bonus amount appears in the deposit form
WARNING: If you deposit without entering the code first, you CANNOT get the bonus retroactively
5
Make Your Deposit
- • Choose your preferred payment method
- • Enter deposit amount ($25 minimum for bonus)
- • Verify the bonus calculation is shown
- • Complete payment information
- • Review all details before confirming
- • Submit the deposit transaction
6
Verify Bonus Credit
- • Wait 2-5 minutes for processing
- • Check your account balance
- • Look for separate "bonus balance" section
- • Verify the wagering requirements are displayed
- • Note the 14-day time limit
- • Contact support immediately if bonus doesn't appear
💳 Accepted Payment Methods
✅ Bonus-Eligible Methods
- • Bitcoin: Instant, no fees
- • Ethereum: Fast processing
- • Litecoin: Low network fees
- • Credit Cards: Visa, Mastercard (5.9% fee)
- • Bank Transfer: ACH transfers accepted
- • Money Orders: Traditional option
❌ Restricted Methods
- • PayPal: Not accepted
- • Skrill: Not available
- • Neteller: Not supported
- • American Express: Often declined
- • Prepaid Cards: Limited acceptance
- • Checks: Deposit only, no bonus eligibility
💡 Pro Tips for Smooth Claiming:
- • Clear your browser cache before starting the process
- • Use a desktop computer rather than mobile for first deposit
- • Have your payment information ready before starting
- • Take screenshots of each step for your records
- • Contact live chat if you encounter any issues
- • Don't refresh the page during payment processing
💰 Complete Bonus Package Breakdown
Understanding the structure of Cafe Casino's welcome package helps you plan your deposits strategically to maximize bonus value while managing your bankroll effectively.
📈 Deposit Strategy Analysis
Optimal Deposit Amounts for Maximum Bonus
Strategy 1: Maximum Bonus Extraction
- • 1st Deposit: $600 → Get $1,500 bonus
- • 2nd Deposit: $500 → Get $1,500 bonus
- • 3rd Deposit: $300 → Get $750 bonus
- • 4th Deposit: $375 → Get $750 bonus
- • 5th Deposit: $278 → Get $500 bonus
- • Total Investment: $2,053
- • Total Bonus: $5,000
- • Playing Balance: $7,053
- • Bonus Rate: 244%
- • Total Wagering Required: $282,120
Strategy 2: Balanced Approach
- • 1st Deposit: $100 → Get $250 bonus
- • 2nd Deposit: $100 → Get $300 bonus
- • 3rd Deposit: $100 → Get $250 bonus
- • 4th Deposit: $100 → Get $200 bonus
- • 5th Deposit: $100 → Get $180 bonus
- • Total Investment: $500
- • Total Bonus: $1,180
- • Playing Balance: $1,680
- • Bonus Rate: 236%
- • Total Wagering Required: $67,200
Strategy 3: Conservative Start
- • 1st Deposit: $50 → Get $125 bonus
- • 2nd Deposit: $50 → Get $150 bonus
- • 3rd Deposit: $50 → Get $125 bonus
- • 4th Deposit: Skip or minimal
- • 5th Deposit: Skip or minimal
- • Total Investment: $150
- • Total Bonus: $400
- • Playing Balance: $550
- • Bonus Rate: 267%
- • Total Wagering Required: $22,000
⏰ Timing Between Deposits
| Deposit Sequence | Recommended Timing | Code Delivery Method | Strategy Notes |
|---|---|---|---|
| 1st → 2nd | Within 7 days | Email notification | Complete first bonus wagering first |
| 2nd → 3rd | Within 7 days | Email or live chat | Can overlap if bankroll allows |
| 3rd → 4th | Within 14 days | Contact support | Smaller bonuses, more flexible timing |
| 4th → 5th | Within 30 days | Contact support | Complete package within reasonable time |
💡 Value Optimization Tips
📈 Maximizing Bonus Value
- • Start Small: Test with first deposit to understand wagering
- • Progressive Scaling: Increase deposits as you gain experience
- • Bankroll Management: Don't deposit more than you can afford
- • Time Management: Ensure you can meet 14-day deadlines
- • Game Selection: Research eligible slots before depositing
⚠️ Risk Management
- • Never Chase: Don't increase deposits to recover losses
- • Set Limits: Decide maximum package investment beforehand
- • Track Progress: Monitor wagering completion rates
- • Exit Strategy: Know when to stop claiming additional bonuses
- • Variance Awareness: Understand slots can have losing streaks
🎯 Recommended Approach for Most Players:
- • Start with first deposit of $100-200 to test the waters
- • Focus on completing the first bonus wagering successfully
- • Use second deposit (300% bonus) if first experience was positive
- • Consider deposits 3-5 only if comfortable with wagering requirements
- • Never feel obligated to claim all five bonuses
📜 Terms & Conditions Analysis
Cafe Casino's welcome bonus terms are comprehensive and strictly enforced. Understanding every detail prevents bonus forfeiture and ensures you can successfully withdraw winnings.
🔍 Detailed Terms Breakdown
Eligibility Requirements
Player Restrictions:
- • Must be 21+ years old
- • New accounts only (first-time players)
- • One bonus per person/household/IP address
- • Valid government-issued ID required
- • Restricted countries may apply
Account Requirements:
- • Complete email verification
- • Accurate personal information
- • Phone number verification may be required
- • No duplicate accounts allowed
- • Identity documents for withdrawal
Wagering Requirements Deep Dive
40x Calculation Method:
Wagering = (Deposit Amount + Bonus Amount) × 40
Example: $100 deposit + $250 bonus = $350 × 40 = $14,000 wagering required
Game Contributions:
- • Slots: 100% contribution (full bet counts)
- • Keno/Scratch Cards: 100% contribution
- • Video Poker: 0% contribution (excluded)
- • Table Games: 0% contribution (excluded)
- • Live Dealer: 0% contribution (excluded)
Critical Restrictions
Betting Limits:
- • Maximum Bet: $10 per spin while bonus is active
- • Maximum Lines: No restriction on paylines
- • Feature Buys: Prohibited (bonus buy features not allowed)
- • Jackpot Eligibility: Progressive jackpots may be excluded
Time Limitations:
- • Wagering Period: 14 days from bonus credit
- • Bonus Expiry: Unused bonus expires after 14 days
- • Code Validity: Codes must be used before deposit
- • Account Inactivity: 30 days may void bonuses
Withdrawal Conditions
Before Withdrawal:
- • Complete all wagering requirements
- • Verify identity with documents
- • Confirm payment method ownership
- • No active bonus balance remaining
Withdrawal Limits:
- • Minimum: $100 (first withdrawal)
- • Weekly Limit: $5,000 standard players
- • Monthly Limit: $20,000 standard players
- • VIP Limits: Higher for VIP members
⚖️ Terms Violation Consequences
Immediate Violations:
- • Exceeding Max Bet: Bonus and winnings confiscated
- • Restricted Game Play: Wagering contributions void
- • Multiple Accounts: All accounts suspended
- • Bonus Abuse: Permanent account closure
Time-Based Violations:
- • Missed Deadline: Bonus and winnings forfeited
- • Incomplete Wagering: Cannot withdraw bonus funds
- • Account Inactivity: Bonuses may be removed
- • Verification Delays: Withdrawal processing suspended
🛡️ Protecting Your Bonus:
- • Screenshot all terms and conditions pages
- • Keep records of all deposits and bonus claims
- • Monitor your wagering progress daily
- • Set calendar reminders for 14-day deadlines
- • Contact support immediately if you notice any discrepancies
- • Never attempt to circumvent or exploit bonus terms
🎯 Optimal Wagering Strategies
Successfully completing 40x wagering requirements requires strategic planning, disciplined execution, and smart game selection. These proven strategies maximize your chances of converting bonus funds to withdrawable cash.
📈 Strategic Approaches
Conservative Strategy
Approach:
- • Low volatility slots only
- • Consistent $0.50-$2.00 bet sizes
- • 80% of wagering at minimum bets
- • Extended playing sessions
Advantages:
- • Minimizes risk of bust-out
- • Higher completion probability
- • Predictable bankroll drain
- • Suitable for beginners
Best For:
New players, smaller bonuses ($500 or less), risk-averse gamblers
Aggressive Strategy
Approach:
- • Medium-high volatility slots
- • Variable bet sizing ($5-$10)
- • Target bonus features and multipliers
- • Shorter, intensive sessions
Advantages:
- • Potential for large wins
- • Faster wagering completion
- • Exciting gameplay
- • Higher winning potential
Best For:
Experienced players, larger bonuses ($1000+), risk-tolerant gamblers
🎰 Game Selection Matrix
| Game Category | Volatility | RTP Range | Wagering Efficiency | Strategy Fit |
|---|---|---|---|---|
| Classic Slots (3-reel) | Low | 94-96% | Excellent | Conservative |
| Multi-line Video Slots | Low-Medium | 95-97% | Very Good | Balanced |
| Bonus Feature Slots | Medium | 96-98% | Good | Balanced |
| High Volatility Slots | High | 96-99% | Risky | Aggressive |
| Progressive Jackpots | Very High | 92-95% | Poor | Not Recommended |
🕐 Time Management Framework
14-Day Completion Schedule
Days 1-5: Foundation Phase
- • Complete 40% of wagering requirement
- • Use conservative betting strategy
- • Focus on learning eligible games
- • Monitor balance and progress daily
- • Establish comfortable playing rhythm
Days 6-10: Acceleration Phase
- • Complete 40% more (80% total)
- • Gradually increase bet sizes
- • Target bonus features more aggressively
- • Extend playing sessions if needed
- • Reassess strategy based on progress
Days 11-14: Final Push Phase
- • Complete final 20% of wagering
- • Use maximum allowed bet sizes if necessary
- • Focus on fastest-playing slots
- • Consider higher volatility for potential big wins
- • Prepare for immediate withdrawal upon completion
📊 Progress Tracking Tools
Built-in Casino Tools
- • Bonus Balance Display: Shows remaining bonus funds
- • Wagering Progress Bar: Visual completion percentage
- • Requirements Counter: Dollar amount remaining
- • Time Remaining: Days/hours until expiry
- • Game History: Recent bet and win records
Personal Tracking Methods
- • Spreadsheet Logging: Daily progress tracking
- • Mobile Apps: Gambling tracking applications
- • Screenshot Records: Regular balance documentation
- • Session Notes: Game performance observations
- • Calendar Reminders: Daily check-in alerts
🎯 Pro Wagering Tips:
- • Never bet more than 5% of your total bonus balance on a single spin
- • Switch games every 100-200 spins to avoid getting stuck in cold streaks
- • Set daily wagering goals and stick to them consistently
- • Take breaks every hour to maintain focus and decision quality
- • If you're ahead by 50%+ of the bonus amount, consider reducing bet sizes
- • Complete wagering as early as possible - don't wait until the last day
🎮 Game Restrictions & Eligible Games Guide
Understanding which games count toward wagering requirements and which are restricted is crucial for successful bonus completion. Cafe Casino has specific rules that all bonus players must follow.
✅ Eligible Games by Provider
RTG (RealTime Gaming) Slots
Low Volatility (Recommended):
- • Enchanted Garden: 20 paylines, fairy tale theme
- • Crystal Waters: Underwater adventure slot
- • Goldbeard: Pirate-themed with steady payouts
- • Lucky Tiger: Asian theme, frequent small wins
- • Panda Magic: Simple gameplay, consistent returns
Medium Volatility:
- • Caesar's Empire: Roman theme, bonus features
- • Cleopatra's Gold: Egyptian adventure
- • Aztec's Treasure: Ancient civilization theme
- • Goblin's Treasure: Fantasy adventure
- • Secret Symbol: Mystery symbol feature
Note: All RTG slots contribute 100% to wagering except those specifically excluded (see below)
Rival Gaming Slots
i-Slots (Interactive Series):
- • As the Reels Turn: Episode-based storyline
- • Sheriff: Wild West interactive adventure
- • Cosmic Quest: Space exploration theme
- • Hole in Won: Golf-themed progression
Traditional Rivals:
- • Atomic Age: Retro sci-fi theme
- • Diamond Dragon: Asian-inspired design
- • Fixer Upper: Home renovation theme
- • Mystic Wolf: Native American culture
Revolver Gaming Slots
Modern Video Slots:
- • Wild Hog Luau: Tropical party theme
- • Mythic Wolf: Fantasy creature slot
- • Bonus Diamonds: Classic fruit machine style
- • Fire 'n Dice: Dice-rolling bonus feature
Special Features:
- • High-quality graphics and animations
- • Mobile-optimized gameplay
- • Innovative bonus round mechanics
- • Competitive RTP rates (95-97%)
❌ Restricted & Excluded Games
Completely Excluded Games:
- • All Table Games: Blackjack, Roulette, Baccarat, Craps
- • Live Dealer Games: Any game with real dealers
- • Video Poker: All variants including Jacks or Better
- • Specialty Games: Keno, Bingo, Scratch Cards
- • Skill Games: Any game requiring skill or strategy
Restricted Slots (Usually 0% contribution):
- • High RTP Slots: Games with 98%+ return rates
- • Progressive Jackpots: May be excluded or limited
- • Branded Games: Some licensed theme slots
- • New Releases: Recently added games may be excluded
- • Feature Buy Slots: Games allowing bonus purchases
🎯 Optimal Game Selection Strategy
| Selection Criteria | Priority Level | Reasoning | Examples |
|---|---|---|---|
| 100% Wagering Contribution | Essential | All bets count toward requirements | Most RTG, Rival, Revolver slots |
| Low-Medium Volatility | High | Steadier bankroll management | Enchanted Garden, Crystal Waters |
| Familiar Gameplay | Medium | Reduces learning curve stress | Traditional video slots |
| Bonus Features | Medium | Can extend playtime | Free spins, pick bonuses |
| High RTP Rate | Low | May be excluded from bonus play | Check terms for specific games |
🔍 Game Verification Process
Before Playing:
- • Check current bonus terms for game list
- • Test with small bet to confirm contribution
- • Monitor wagering progress after first few spins
- • Contact support if unsure about specific games
- • Keep a list of confirmed eligible games
During Play:
- • Monitor wagering progress regularly
- • Switch games if progress seems slow
- • Screenshot any games that don't contribute
- • Report issues to customer support immediately
- • Stick to proven eligible games when in doubt
⚡ Quick Game Selection Tips:
- • Start with well-known RTG slots for guaranteed contribution
- • Avoid any game that seems "too good to be true" in terms of RTP
- • When in doubt, choose simpler slots over complex bonus games
- • Keep a "safe list" of 5-10 confirmed eligible games
- • Don't waste time testing games - stick to proven options
💎 Tips for Maximizing Your Bonus Value
Getting the most from your Cafe Casino welcome bonus requires strategic thinking, disciplined execution, and smart money management. These expert tips will help you optimize your bonus experience.
🎯 Value Maximization Strategies
Deposit Optimization
Smart Deposit Sizing:
- • Start with smaller amounts to test the process
- • Calculate exact amounts to hit maximum bonuses
- • Consider your bankroll and risk tolerance
- • Don't deposit more than you can afford to lose
Timing Strategy:
- • Space deposits to manage multiple bonuses
- • Complete previous wagering before next deposit
- • Use calendar reminders for bonus codes
- • Plan around your available playing time
Wagering Efficiency
Bet Sizing Formula:
- • Never exceed 2-3% of bonus balance per spin
- • Increase bets only when balance grows
- • Reduce bets during losing streaks
- • Use consistent betting for 80% of wagering
Session Management:
- • Set daily wagering goals and stick to them
- • Take mandatory breaks every 90 minutes
- • Track progress after each session
- • Stop if you're making emotional decisions
🧠 Psychological Success Factors
Mindset Management
- • View bonuses as entertainment, not investment
- • Set realistic expectations for outcomes
- • Celebrate small wins and progress milestones
- • Don't chase losses with bigger bets
- • Stay patient during slow wagering periods
Discipline Techniques
- • Pre-set all betting limits before playing
- • Use casino tools like loss limits
- • Keep a gambling diary to track emotions
- • Have someone you trust monitor your play
- • Take breaks when frustrated or tired
Success Metrics
- • Focus on wagering completion, not profit
- • Measure progress in percentages, not dollars
- • Track time efficiency (wagering per hour)
- • Record lessons learned for future bonuses
- • Celebrate successful completions
📊 Advanced Tracking Methods
| Tracking Method | Difficulty Level | Benefits | Best For |
|---|---|---|---|
| Casino Built-in Tools | Easy | Real-time, automatic updates | All players |
| Manual Spreadsheet | Medium | Detailed analysis, custom metrics | Analytical players |
| Gambling Apps | Medium | Automated tracking, alerts | Mobile-first players |
| Screenshot Archive | Easy | Visual proof, dispute resolution | Cautious players |
| Professional Software | Hard | Advanced analytics, automation | Serious advantage players |
🎰 Game-Specific Optimization
Low Volatility Slots
- • Betting Strategy: Consistent small bets
- • Session Length: Longer sessions (2+ hours)
- • Expectation: Steady progress, fewer swings
- • Risk Level: Lower chance of bust-out
- • Completion Rate: Higher success probability
High Volatility Slots
- • Betting Strategy: Variable bet sizing
- • Session Length: Shorter bursts (30-60 min)
- • Expectation: Bigger swings, potential big wins
- • Risk Level: Higher chance of early bust
- • Completion Rate: More variable outcomes
🏆 Master-Level Bonus Strategy Framework:
Pre-Game Preparation:
- • Research all eligible games thoroughly
- • Set up tracking systems and spreadsheets
- • Plan your complete deposit schedule
- • Establish strict bankroll limits
- • Prepare backup strategies for different scenarios
Active Play Optimization:
- • Monitor progress every 100 spins
- • Adjust bet sizes based on balance trends
- • Switch games if stuck in cold streaks
- • Use time-based goals, not just dollar goals
- • Maintain detailed session notes
Completion & Beyond:
- • Withdraw immediately upon completion
- • Document what worked and what didn't
- • Calculate true return on investment
- • Plan strategy for subsequent bonuses
- • Share knowledge with community
🔧 Troubleshooting Common Issues
Even experienced players encounter issues when claiming and using welcome bonuses. Here are the most common problems and their step-by-step solutions.
❌ Bonus Code Issues
Problem: "Invalid Bonus Code" Error
Possible Causes:
- • Typo in code entry (case-sensitive)
- • Code has expired
- • Code already used on account
- • Account not eligible (existing player)
- • Geographic restrictions
Solutions:
- • Double-check spelling and capitalization
- • Copy and paste code if possible
- • Clear browser cache and try again
- • Contact live chat for code verification
- • Ensure you're using correct code for deposit number
Problem: Bonus Not Credited After Deposit
Immediate Steps:
- • Wait 5-10 minutes for processing
- • Refresh your account balance page
- • Check if code was entered before deposit
- • Log out and log back in
- • Check email for bonus confirmation
If Still Not Credited:
- • Screenshot your deposit receipt
- • Note exact time of deposit
- • Contact live chat immediately
- • Provide transaction ID if available
- • Request manual bonus credit
🎮 Wagering & Gameplay Issues
Problem: Wagering Progress Not Updating
Troubleshooting Steps:
- Verify you're playing eligible games (slots only)
- Check that bet size doesn't exceed $10 limit
- Ensure game isn't on restricted list
- Wait a few minutes and refresh progress bar
- Try switching to a different eligible slot game
Quick Test: Place a $1 bet on Enchanted Garden slot and check if wagering increases by $1
Problem: "Maximum Bet Exceeded" Error
Common Causes:
- • Total bet exceeds $10 per spin
- • Multiplier features increasing bet size
- • Auto-spin settings too high
- • Feature buy attempts (prohibited)
Prevention:
- • Always check total bet before spinning
- • Set max bet in auto-spin at $9
- • Avoid games with bet multipliers
- • Never attempt to buy bonus features
💸 Withdrawal & Account Issues
Problem: Cannot Withdraw After Wagering Completion
Verification Checklist:
- • Confirm 100% wagering completion (not 99.9%)
- • Ensure bonus balance shows $0
- • Check that withdrawal amount meets minimum ($100)
- • Verify account is fully documented
- • Confirm payment method is verified
Required Documents:
- • Government-issued photo ID
- • Proof of address (utility bill, bank statement)
- • Payment method verification (card photos, etc.)
- • Additional documents if requested
Problem: Account Verification Delays
Document Quality Requirements:
- • High resolution, clear images
- • All four corners visible
- • No glare or shadows
- • Information clearly readable
- • Documents must be current (not expired)
Expediting Process:
- • Submit all required documents at once
- • Use casino's preferred file formats
- • Respond to support requests immediately
- • Follow up via live chat every 24-48 hours
- • Be patient but persistent
📞 Getting Help: Support Contact Strategy
Live Chat (Best Option)
- • Available 24/7
- • Fastest response time (2-5 minutes)
- • Real-time problem solving
- • Can escalate to supervisors
- • Get reference numbers for follow-up
Email Support
- • support@cafecasino.lv
- • Response time: 4-24 hours
- • Best for complex issues
- • Allows document attachments
- • Creates paper trail
Phone Support
- • +1-855-800-1450
- • Available 24/7
- • For urgent issues
- • Direct human interaction
- • Can request supervisors
🎯 Support Contact Best Practices:
- • Be polite and patient - support agents want to help
- • Have your account information and transaction details ready
- • Clearly explain the issue and what you've tried already
- • Ask for supervisor escalation if first agent can't resolve
- • Save chat transcripts and get reference numbers
- • Follow up within 24 hours if promised action doesn't occur